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[sarahol]

The money was deducted, but the subscription didn’t activate.

[porcupine]

Click on the envelope in the bottom right corner and follow the prompts for help 

[Dunkman]

@sarahol 

More details would be helpful. 

Did you use the PM app for the activation? Were you activating a physical SIM card or eSIM?  Did you port over your number from another company?