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Dongshengzheng
Great Neighbour / Super Voisin

Can’t log in, can install eSIM, can do nothing, payment was done.

2 REPLIES 2

DDM69
Deputy Mayor / Adjoint au Maire

slusagm
Mayor / Maire

were you using the Public Mobile app? if you just used the browser and not the app, you are not done with the Subscription process, you need PM app to complete it and install esim

or you can ask PM to check.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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