Subscribe to new plan

[Talon2]

Trying to upgrade my plan but gets stuck on loading ....tried multiple times

[MyBlackPhone]

I'm sure you already know, but be sure you're not using a vpn. Sometimes that can causing hanging issues.

[Talon2]

I am talking with support now they are trying to fix the issue now

Thank you

[slusagm]

@Talon2 

are you existing subscriber changing plan? or are you new customer trying to join?

if you are new customer, try using a different email address to join

But if you are an existing customer trying to upgrade the plan, please open ticket with PM.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Talon2]

Thanks I did try different browsers including private, tried on an iPhone along with android...still getting stuck at loading...tha k you thou

[Handy1]

@Talon2  Try using new browser window or use incognito mode private mode . If using the app can also delete app and reinstall it and try again see if that helps