Submitting a ticket

[shaun3]

How do you summit a ticket.  My plan does not show it upgraded like it should have on the 16th.  How do I find out why?  The message on my plan says it will upgrade on July 16, 2022. Help

[Yummy]

You should receive SMS from 611 in either case - renewal/no renewal.

It could be PM is late with processing.

Do you have service? What your account says? Is it active?

[hTideGnow · Accepted solution]

Hi @shaun3 when did you submit the Change Plan Request? Was that before Jun 16?  and did you click Change in the next billing date ?

you can try to talk to CS Agent to see if anything they can do at this point.

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

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@shaun3 wrote:

How do you summit a ticket.  My plan does not show it upgraded like it should have on the 16th.  How do I find out why?  The message on my plan says it will upgrade on July 16, 2022. Help

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It is possible that the plan upgrade was not submitted in time to happen on this past renewal and will take place on the next renewal.  

[BEER]

It's not a problem ----> you most likely have check marked the "change at next renewal date" . Your upgraded plan will renew at the next renewal date (on July 16, 2022.).

[MrSpock]

@shaun3 ,it says July 16 but to open a ticket   to speak to a customer service agent  Click here or you can also send a private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437