Submitting a ticket

[Kurgan]

I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?

[computergeek541]

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@Kurgan wrote:

question one is there a 30 dollar 30 gig 5G plan.

Question two

If I renew to another more expensive plan, do I pay the difference or do I have to pay in full and lose the money I put in for the old plan. 

Question 3 :if you do the 3month payment to get the discount, is it just the once that you get the discount or everytime you do the 3month renewal.

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For existing cusomters, the least expensive 5G-speed plan costs $45.

Custonmers need to pay the full plan price whenever changing plans.  There is no pro-rating of plan fees, nor is paying the difference an available option.  If an immedijate plan change is choisen a new plans starts on that day and there will be no refund for the old abandoned plan.

When it comes to rewards on a 90-day plan, those are given out every 30 days, with the exception of the autopay reward which will be out in the amount of $6 once every 90 days. 

[Kurgan]

My visa was compromised, so my account was put on hold and my daughter's as well. When I went to restore it I wanted to change the plan (there was a 30 dollar account that flashed on the screen)but it disappeared and showed my current plan only. So I renewed it , then couldn't find the plan that flashed on the screen. I thought I was seeing things, but when I did my daughter's phone payment it showed up again, I went to take a picture , however the impatient kid (lol)just hit the renew button and I couldn't see the plan.

So 3 questions:

question one is there a 30 dollar 30 gig 5G plan.

Question two

If I renew to another more expensive plan, do I pay the difference or do I have to pay in full and lose the money I put in for the old plan. 

Question 3 :if you do the 3month payment to get the discount, is it just the once that you get the discount or everytime you do the 3month renewal.

Thanks

[Chalupa_Batman]

Hi @Kurgan 

Before you submit a ticket, what seems to be the concern? Maybe we can help you out? Remember, we're all customers like you.

[will13am · Accepted solution]

@Kurgan , the ticketing system does not appear to be working at the moment.  Please use this link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437