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[Yuma]

• I am trying to submit a ticket regarding the selection of a subscription being offered but when I enter “change subscription” only 2 options out of the 5 or 6 being offered are shown, both being far more expensive than the one I want. I keep getting the run around, is this when I should contact CRTC?

[Dunkman]

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@Yuma wrote:

"change providers"

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@Yuma 

Public mobile is aware of the unpopularity of this policy.  You can change anytime and then decide to come back to Public mobile in the future. 

[Yuma]

"change providers"

[Yuma]

If that is the case then I will have to cha get providers.

[Dunkman]

@Yuma 

Unfortunately, Public mobile offers personalized plans for existing customers.  Not all plans are available to existing customers.  

Usually, the plans offered are more expensive than the existing plan.  There are certain times where the plans offered is cheaper, but customers did need to regularly check. 

Unfortunately, PM agents are not able to help.  I don't think CRTC will be able to help with this situation. 

[slusagm · Accepted solution]

No need to contact the agency, the better plan you want is only offered for new activation.  Current subscribers have different plan offers , which is allowed and most mobile providers are doing that