Submit a Ticket

[AudreyLavenia]

How do I submit a ticket as I want to remove my credit card and close my account?

THanks

[AudreyLavenia]

Thanks. Very helpful!

[hTideGnow]

hi @AudreyLavenia 

generally, it is sufficient just login My Account and disable autopay.  go to Payment page, Manage Subscription and disable "subscribed"

but if you cannot login, or you want to ask PM agent to remove the credit card, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[NDesai · Accepted solution]

@AudreyLavenia Click on the chat icon on the bottom right of the screen to open a ticket.