Street Address Not Found

[wantakode]

I think this requires a ticket, but haven't found that link yet.

When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.

Thanks for any help.

[Chalupa_Batman]

---

@wantakode wrote:

I think this requires a ticket, but haven't found that link yet.

When entering my street address to set up a credit card, it is not found below the text box, so there is nothing to select.

Thanks for any help.

---

Hey @wantakode 

I know this is a few hours old but the one thing that hasn't been mentioned is if you go into your Locations settings on the phone, go into Apps and confirm the Public Mobile app has access to Locations. Sometimes, by default, that is turned off or may have missed it during set up or accidently said no. That is a large cause of the address not working.

[Yummy]

Only way to get support is to open a ticket through Expert Messaging at after logging to your PM account:
https://expert-messaging.publicmobile.ca/guest/pre-chat
You will get SMS confirmation from agent and you have to continue conversation here:
https://expert-messaging.publicmobile.ca/message-centre

[slusagm]

new address?  sometimes, the system does not update new address quick enough

anyway, ask PM to help and they will add it in the system manually.    Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.  Just click Didn't Receive code or Resend code and choose Send email or Send voice message) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )