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Still not showing my recent updates going into plan A to PlanB:

KTThevan
Good Citizen / Bon Citoyen

Recently updated my phone plan A into plan B. Unfortunately I don't see any changes on my system that is saying older version of Data(8.5 GB) and other features not saying my changed NEW plan $45.20( incl taxes)  and  data available 15 GB . In addition my monthly plan always expires at 12:01 a.m every month of local time 4 the of each month. But New plan going to be expired every month 30 th 11:59( date 29 th)p.m to may 12:01( next date 30 th) a.m. 

Please tell me which plan  do I have now?

Once I have changed into new plan( $45.20) that your system is said clearly as I have said earlier.

Thanks

KT Thevan

3 REPLIES 3

BKNS27
Mayor / Maire

@KTThevan 

Your renewal date changes and reduces every 2nd month because PM is on a 30 days cycle not monthly.

JK8
Mayor / Maire

@KTThevan 

 

All plans are on 30 day cycles. When self service is available again log in but clear browser cache and go incognito/private mode. Click on the spinner icon to refresh page.

dust2dust
Mayor / Maire

The service here is every 30 days. It is not a set day every month.

As for your plan, if and when you can log in then click on the little spinner refresh icons lower down or use private mode to make sure you're seeing the current information.

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