I signed in with PM back on Nov 18 & 19 (2 numbers). Till today, both my numbers have not been ported. The message I received is as follows:
Your Old service provider rejected your transfer request. Common mistakes:
-Account number does not match Old Service Provider Records
-Equipment Serial Number does not match Old Service Provider Records
-Security PIN doesn't match Old Service Provider Records
-Alternate Contact Number Format (should be 10-digits, no spaces, no dashes)
-Did not check the "I am authorized ..." checkbox
Please review and correct your entries, and click "Submit"
However, PM system is not allowing me to re-enter the above information, when I enter my old number and click on "Check Eligibility", the following message appears:
"We are experiencing difficulties processing this request. Please contact Public Mobile for additional assistance."
I have been patently waiting, but it's been over 3 weeks!!!!!
I have the old service provider Account# available. Can someone please contact me.
Please help!!!!!
