I've been waiting for over 3 weeks now and my issues still have not been fixed. I'm reaching out again as I see other people's issues have been sorted. I've private messaged moderators beginning on Nov 13th and approximately once a week thereafter.
My two issues:
1) my phone was working fine until approx 2 weeks ago when it suddenly stopped being able to send/receive calls/text I get the, "We can't make this call, you're not subscribed to a long distance plan"
(my celluar data has never stopped working however..thank goodness)
2) Upon renewal I signed up for the 12gb plan. When I log into my account and view my "Plan details" it looks like this...
My Plan:
- This plan includes: -
- - 12GB Data
- - Expired
- - Unlimited International Text
- - Unlimited Provincial Talk
(not sure what "Expired" is referring to)
However, on my account overview page it currently looks like this...
| Booster Name | Amount Used |
4GB Data | 376.195 / 4096 MB |
So, I'm still waiting for my 12GB to become available to actually use.
I thought something was going to happen after Dec 5th (thought i read that somewhere from one of the mods). ie. After the porting issues were resolved, they would start looking at fixing the "less important" issues that customers have been having.
I'm not sure what else to do but to keep posting on these forums every once in awhile hoping that it catches a moderators eye. For me, at least, private messages don't seem to be garning any interest from them.
Seems like a shot in the dark everytime.
