Spouse involved in a traffic accident last night and couldn't reach me because of a failed port

[Chris1]

My spouse was struck by a car last night walking home and wasn't able to reach me on my phone because I haven't had phone service since November 19th.

I need someone to cancel the pending port and provide me with a phone number where I can talk to a real person.

@Mary_M @Shazia_K

[nyall]

---

@ShawnC13 wrote:

I have spent my 4 weeks on here trying to help people out where I can offer advice or a tip to help them.  But people do have a right to be upset and complain.  Having no service that they have paid for or being overcharged is a thing that needs to be dealt with faster then what it has been.  I do not blame mods they are working with what they have to work with and doing all they can.  It is the Corporation that has let us down not the mods.  So for the people that are tired of hearing or reading about someone complaining about the service don't read it or don't reply.  These people do have the right.  For those people dealing with the issues remember that the mods herea re doing their best to help and I do think they are doing a great job.  It isn't their fault there isn't enough staff or that the systems couldn't handle the volume that the promo created.

Shazia, Mary, Sarah, and Caroline have been getting more and more people back in service each day and I do hope they are getting thanked for that as well.

---

Say that a bit louder. 

The issue with customer service is that, the loudest and rudest customers are always attended to first, and the passive ones who show patience get dealt with poorly or not at all. It's not a Public Mobile thing. 

[ShawnC13]

When issues have been resolved I do see people creating threads thanking them or posting in the thread that they did have problems

[Rockdaddy22]

Does it looked liked they're getting thanked 😞

[ShawnC13]

I have spent my 4 weeks on here trying to help people out where I can offer advice or a tip to help them.  But people do have a right to be upset and complain.  Having no service that they have paid for or being overcharged is a thing that needs to be dealt with faster then what it has been.  I do not blame mods they are working with what they have to work with and doing all they can.  It is the Corporation that has let us down not the mods.  So for the people that are tired of hearing or reading about someone complaining about the service don't read it or don't reply.  These people do have the right.  For those people dealing with the issues remember that the mods herea re doing their best to help and I do think they are doing a great job.  It isn't their fault there isn't enough staff or that the systems couldn't handle the volume that the promo created.

Shazia, Mary, Sarah, and Caroline have been getting more and more people back in service each day and I do hope they are getting thanked for that as well.

[Rockdaddy22]

Or you could get the port and enjoy the savings. What a dilemma

[nyall]

---

@Chris1 wrote:

This is unacceptable. Please private message me the contact information of someone in management so that I can speak with a real person.

---

That's Public Mobile for you. They opened an account for me, without my asking. Activated and registered my credit card (that I didn't even know they had the information of) to the account, without my asking. And that's after they charged my card $480 following 4 failed activation attempts where it explicityly stated I would not be charged. 

Then there's a bunch of shills going around here passive aggressively blaming anyone experiencing any sort of issue, while the mods pick and choose which cases to deal with and reply to. You're not going to get any sort of real support and they can beat you in a chargeback, once they show that service was provided, no matter how late it was, because bank's don't do any investigating on chargebacks. 

You're in a lose-lose situation man. They have your money and you have an account with them for 90 days, that's all they care about. 

[Rockdaddy22]

Your old sim wasn't working, last night?

[Rockdaddy22]

PM has no phone support, get the port and port out. The port was part way through.

[Chris1]

This is unacceptable. Please private message me the contact information of someone in management so that I can speak with a real person.

[Shazia_K]

@Chris1, 

I'm sorry I couldn't cancel the port as it was already midway complete. It should complete within the next few minutes. 

[Chris1]

@Shazia_K did you not read what I wrote? I explicitly said that I want you to cancel the pending port.

[Shazia_K]

Good morning @Chris1, 

I'm truly sorry about this and I hope everything is fine.

The transfer should complete in the next hour, please reboot your phone once you receive a text of confirmation.

Thanks,

Shazia