Someone has the same number as me

[Cheyennesurette]

My texts are going to someone else and calls.. as the number i was assigned someone else also has. Im not paying to change my number so I need help!

[Acekiller]

that sounds reasonable

[computergeek541]

There is no charge to change the number, but you will have no choice but to do that.

The other person probably had the number first.  While the number should have never been assigned to you, Public Mobile cannot let this situation continue.

In the past, Telus Mobility assigned my number to a new customer after I had already ported out.  They had to give that new customer another number.

[kav2001c]

When I spoke with executive office and CCTS they claim internally no idea how it happens (it really should not be possible)

There is a glitch in the code (probably introduced when they combined the Public + Koodo systems)

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@Acekiller wrote:

wow, i am suprised something like this happens. i thought it is automated?

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[passiveegg]

Go to your self serve so you can get ur number switched because it is very weird that u got the same number as someone else. it rarely happens. 

[Acekiller]

wow, i am suprised something like this happens. i thought it is automated?

[kav2001c]

xpost

@Cheyennesurette& @gblayac

[kav2001c]

Uh oh @Cheyennesurette

This has happened multiple times in Public

Send details to a MOD

@CS_Agent

Make sure you include ALL details (dates, account number, cell number, name, address, PIN, etc)

If you do not fix it you WILL lose service since 2 SIMs should not have same phone number on network

Note that although a number change is free, this is usually a technical issue so changing number or SIM card is not advised until after Mods are aware of situation

[adil-5aar]

if you dont mind you can change your phone numer on self sevice, you can do it yoursef and its easy ...

have a nice day