Somebody use my phone number!

[Lydmilochk]

Hello!

I left PM in April 2021 and migrate to Koodo with the same phone number. 

Some time ago I have a text like on the screenshot.

The date on the screenshot is 15th, 16th and 19th of September.

The main reason why I leave PM was low-quality customer service. Right now you disclose my private information!

I didn't do any action but I wondered. Why was my personal information was used by 3rd person without my permission?

[Anonymous]

 @Lydmilochk : Understood. But it's Koodo you need to fix whatever needs fixing.

[Lydmilochk]

I was PM client. 

[t_p]

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@Anonymous wrote:

@t_p: Read the thread.

 @Lydmilochk : You should be using Koodo support. You're a Koodo client. Have them figure it out.

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I stand by my question.

Like you said, OP is a Koodo client, should be using Koodo support. Why complain about lack of service in PM forum?

[Anonymous]

@t_p: Read the thread.

 @Lydmilochk : You should be using Koodo support. You're a Koodo client. Have them figure it out.

[t_p]

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@Lydmilochk wrote:

Hm. Yesterday my phone number was out of service until I reboot my phone.

Half of a day nobody can call me. Until I try to make a call and see that I cant.

And I cant create a ticket because I am not a PM client.

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WHAT??

Then what are you doing in a PM forum?

[Lydmilochk]

You said about "mistake" like something obvious. Someone creates a system that has possibilities for these mistakes and nobody fixes that. So I need to spend my personal time doing the PM job!

I don't have a self-service account to reach the support because I am not a PM klient.

[t_p]

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@Lydmilochk wrote:

Hm. Yesterday my phone number was out of service until I reboot my phone.

Half of a day nobody can call me. Until I try to made a call and see that I cant.

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Call 611 and see what it says.

If the account is not suspended, try putting it on 3G network and see if it works.

You can also try to reset Network settings.

If nothing works, try the SIM in another phone if possible to see if it's hardware or network problem.

[Lydmilochk]

Hm. Yesterday my phone number was out of service until I reboot my phone.

Half of a day nobody can call me. Until I try to make a call and see that I cant.

And I cant create a ticket because I am not a PM client.

[computergeek541]

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@Lydmilochk wrote:

Hello!

I left PM in April 2021 and migrate to Koodo with the same phone number. 

Some time ago I have a text like on the screenshot.

The date on the screenshot is 15th, 16th and 19th of September.

The main reason why I leave PM was low-quality customer service. Right now you disclose my private information!

I didn't do any action but I wondered. Why was my personal information was used by 3rd person without my permission?

---

Your information has not been given to anyone.  What's happned is that Public Mobile has mistakenly assigned your phone number to a new customer.   For the most part, you can ignore all of this as this new customer will be forced to take a new phone number.  There is an issue with how that new customer will actually be using your phone number and this phone number for show for outgoing phone calls and text messages, but that person will not be able to receive any incoming calls or text messages.  This also happens to be exact same thing that happens if someone mistakenly types in your phone number to port in to Telus/Koodo/Public.

[BlueB]

@Lydmilochk 

Public Mobile essentially has 3 different accounts - there's the Phone Service account (which you closed), the Community account (here, which is separate), and also a Store account (if you buy a phone).  You can have a Community account without phone service, such as for people who have questions before they subscribe.  You can turn off email notifications and/or have your account closed.

When did you get those activation email details?  I couldn't read that language (not English) and if recent, you can reach out to a CS Agent (chat bubble, lower-right corner) or contact them here if you suspect a duplicate number reassignment.  We've seen this before and is one of the glitches.

[darlicious]

@Lydmilochk 

However you may want to delete that last screen shot from your profile and edit from your post as it contains your email.

[darlicious · Accepted solution]

@Lydmilochk 

When you leave pm it does not close your community account. That last email message is a spam message from the latest round of spammers last night on the community. You can safely delete it. You can report it first by clicking in the report button at the bottom left of the screen then delete.

The other text messages appear that perhaps your number was given out to a new customer who is trying to set up their self serve account but cannot recieve the sms messages because their number was assigned in error to them as you already "own" it. You may be able to speed up the process of getting their number reassigned by contacting pm customer support to report the issue. Or if someone comes onto the community with this issue we can put two and two together but it should not affect your services much longer once the new customer gets reassigned a new number.