Sms issue

[RebeccLee]

I ported my number successfully.Voice and data work, but SMS (send & receive) does not.

[hTideGnow]

---

@RebeccLee wrote:

I cannot receive a inbound call as well. I only can give a call…

---

IH @RebeccLee 

that is different from what you said earlier

if you cannot receive inbound calls, it is a stuck port

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[RebeccLee]

I cannot receive a inbound call as well. I only can give a call…

[hTideGnow]

HI @RebeccLee 

try the easy way first.  Update Carrier Profile, then  Reboot phone and then Reset Network Settings

if same, go to Settings and remove phone number from the My Number menu.  Reboot the phone and the reenter the number on Setting's My Number to force iMessage Re-registration

[RebeccLee]

Yes i can receive a call but cannot use any sms, i use iphone

[hTideGnow]

hi @RebeccLee 

can you confirm if you can receive inbound calls?

and tell us if you have Android or iPhone