Slow data?

[Davidbukay]

Hi, I have really slow internet data

[Davidbukay]

The agent refreshed my network told me to reset iPhone network settings. It’s way better but still kinda slow but lots better faster than before EDIT: It actually didn’t help. I get slown down internet data randomly that lasts for hours. Then like 20 minutes fast data speeds.

[hTideGnow]

hi @Davidbukay 

Ottawa area has some wireless issue yesterday

But ask PM support agent to refresh the account and check if it helps, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Davidbukay]

I already tried switch networks I am Gatineau/ottawa. I swear it slows down so much it takes like 5 minutes to load a page or app. And then it also says in safari that iPhone does not have a connection

[hTideGnow]

HI@Davidbukay 

In fact for regular use, 4G or LTE is as good as 5G, although there is a speed difference, it could be insignificant for daily use.  Try changing the network mode to 4G or LTE first and see if it is better

if it does not work any better, try 5G ON

and, any chance you are in Edmonton area? There is a wireless degradation alert there today 

[Davidbukay]

This is really frustrating. 5g network but took 7 minutes to be able to load public mobile website to write this. And more than 5 minutes for gmail app to load/refresh my emails…

[Davidbukay]

I thought 5g and LTE was faster than loading google for 1 minute

[Davidbukay]

2nd month at public mobile. Tried reset phone and network settings. iPhone 16 pro

[hTideGnow]

hi @Davidbukay 

i don't have the answer yet

new subscriber or existing one?

and one more:

what phone do you have?

[Davidbukay]

Still really really slow

[hTideGnow]

hi @Davidbukay 

new subscriber or existing one?

first, reboot phone and  Reset network settings