cancel
Showing results for 
Search instead for 
Did you mean: 

Sim

Andy1961
Great Neighbour / Super Voisin

How to switch from e sim to sim 

5 REPLIES 5

@Andy1961 so, you created an EverSafe ID but unable to access My Account? 

When you click My Account, does it keep asking you to activate or link your account via sms?

If so, are you using the same email address to login @Andy1961  now as you were using to login My Account before?   PM has changed to the new EverSafe login recently.  It is likely the system has trouble linking your email with your My Account.

If you are unsure about the email you used for My Account and you have an active service with PM now, try to Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) and then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email. 

If that does not help, please open ticket with PM support

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Not sure what you're saying. Is that trying to be partly in French? User softech here in your thread writes French as do others if that might help you.

Andy1961
Great Neighbour / Super Voisin

I cant access my account after log in with email and pass word

I pures my email  at create your averse de ID but cant access!!!

Handy1
Mayor / Maire

@Andy1961  Get a new SIM card and do it in your my account in profile tab like this 

SIM  SWAPPING  profile tabs

Handy1_0-1688410188801.png

 

Note only do this on lap top or computer/ not mobile device

softech
Oracle
Oracle

@Andy1961 

make sure you have a brand new sim card, buy it from:

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)


Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

https://myaccount.publicmobile.ca/en/account/profile/change-sim-numberhttps://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Need Help? Let's chat.