02-26-2024 05:03 PM
02-26-2024 05:20 PM
Yes I did it through that way. I have sent a direct message. Been over 2 hours but no response.
02-26-2024 05:18 PM - edited 02-26-2024 05:19 PM
You were probably using Chatbot, but Chatbot is not working.
Instead, use this link for direct message with CS agent, it will work:
02-26-2024 05:17 PM
I am unable to create a ticket either. Did all the troubleshooting regarding that too. Also tried directing messaging. No response yet.
02-26-2024 05:15 PM - edited 02-26-2024 05:15 PM
just want to make sure, you have used the app and got passed the phone number/porting step, right?
If you have gone all the way to step 6 on the app, then yes, sound like a sim card provisioning problem. Easy fix for PM support but you will need to open ticket with PM support by direct message:
But if you have not used the PM app for subscription yet, then the subscription process is not completed. You need to download Public Mobile app, login and finish the activation.
02-26-2024 05:12 PM
New activation. I have tested in another phone too. Did all the trouble shooting. It says SOS.
02-26-2024 05:11 PM
new activation or existing customer?
you have another phone to test the sim card? What exact message is that? SOS? Sim not provisioned? or No network?
02-26-2024 05:09 PM
Physical sim. iPhone.
02-26-2024 05:04 PM
@shams7157 Please
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-26-2024 05:04 PM