Sim not received

[NikhilGarg]

I have not received the sim. Looking to get the status. ORDER 218948

[Imexgenie]

I ordered mine on Nov 30 and received today but not delivered by Canada Post. Public will send out a notification(I received) for the updates once out for delivery.

Hope you get it soon.

[Guspublic1]

Depends on where u live. Canada Post is about 2 weeks too slow for some of my regular mail. Be patient. Or get from Walmart and activate ur self to get discount. 

[Guspublic1]

Be patient. Canada post is very slow!!

Also many stores are short of sims because of promotion in December. But u can buy at Walmart sim and activate yourself to get discount. 

[Guspublic1]

Check my other posts, same issue. Wait for 7 to 9 days for mail, or buy sim at Walmart or PC grocery store. But activate yourself to get discount.

Good luck

[mm80]

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@NikhilGarg wrote:

Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz. 

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That was true when Public used Xpresspost. They now send it standard mail. Expect 2 to 3 weeks based on Canada Post delays and the experience of others.

[NikhilGarg]

Thanks Rosie, I ordered it on Sept 8th, didn't have the idea how long it takes. Order says 3 to 7 biz. 

[RosieR · Accepted solution]

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@NikhilGarg wrote:

I have not received the sim. Looking to get the status. ORDER 218948

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Hi @NikhilGarg I ordered my sim card from Public Mobile on August 3, 2020 and I got it on August 17th, almost two weeks.  So, when did you order your sim card?  Has it been two weeks or more?  If more, follow the instructions of @gpixel above on how to get in touch with a moderator.  I hope this helps.  Let us know what happens.  Good luck!  

[liangc1020]

yes, you said it, another reason would be the Covid-19 is causing delays in delivering the parcel. 

[computergeek541]

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@liangc1020 wrote:

you can either call canada post to confirm your address or touchbase with mod (have your order number handy). 

good luck!

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Canada Post cannot do anything about this specific piece of mail. A package either arrives or it doesn't. Epsecially since Public Mobile has been sending out sim cards without using a tracking number lately, Canada Post wouldn't know anything about this shipment.

[liangc1020]

you can either call canada post to confirm your address or touchbase with mod (have your order number handy). 

good luck!

[gpixel]

@NikhilGarg contact customer support mods if it's been more than 3 weeks

click on the question mark chat bubble to the bottom right of your screen
type "did not receive sim"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[mm80]

@NikhilGarg SIMs can take a few weeks. When did you order?  There are still delays at Canada Post.