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07-14-2022 12:00 PM
I can't log into my account to change my Sim card. Keeps telling me there was a problem changing my password or that nothing matches. Please help
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07-14-2022 07:16 PM
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07-14-2022 12:03 PM - edited 07-14-2022 12:03 PM
@tcfrayn you tried using a different browser (Edge /Firefox/Chorme) ? or tried Incognito mode?
If you have problem logging in still and Reset Password link not helping, please open ticket with PM Support :
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
