08-22-2020 12:32 AM - edited 01-05-2022 12:48 PM
Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid
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12-01-2020 06:38 PM
@88Madcap88 wrote:I received 2 (two) SIM cards for some reason. Will I get a refund if I return one of them?
If you got 2 for the price of one then that is a sweet deal. I doubt you will receive a refund if you send one back.
12-01-2020 06:33 PM
I received 2 (two) SIM cards for some reason. Will I get a refund if I return one of them?
08-23-2020 02:16 PM
thanks i finally got thru to bell and they unlocked my phone and everything is good to go 😊
08-22-2020 08:19 AM
@tamaraxo12 first you have to get your phone unlocked from your previous provider. You will need your imei number dial *#06# to get it. If its a Samsung phone contact Samsung online and ask them to unlock it for you.
Once your phone is unlocked and working properly. Use this link https://selfserve.publicmobile.ca/self-registration/ to open your self service account. Welcome to PM. Stay safe.
08-22-2020 07:43 AM
so when i go to self serve what to i click and what do i fill out
08-22-2020 02:16 AM - edited 08-22-2020 02:17 AM
@tamaraxo12 You don't need to enter sim card number. It says invalid because you've already signed up. The store activated your sim card.
08-22-2020 01:47 AM
@tamaraxo12 That error means that your phone is locked to your previous provider. You need to get it unlocked by contacting them.
08-22-2020 01:35 AM
it wont let me put sim card in as it says not supported and when i try to sign up online it says sim card number invalid
08-22-2020 01:02 AM
@tamaraxo12 Click below to create your account:
08-22-2020 12:35 AM
@tamaraxo12 wrote:Bought my plan, SIM card is activated but when I tried to sign up it’s says SIM card num invalid
So you got the SIM and plan all done in a store?
You need the self-serve account setup...not activation.
Click on My Account upper right and on the right side lower down you can create your account.