Unlocking phone

[feyn]

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?

[computergeek541 · Accepted solution]

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@feyn wrote:

How do I submit a ticket? The chatbot doesn't understand what I'm asking.

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I'm not really supposed to say this, but just type in "rep" and then select "account specific questions". Be sure to select the apprprorpiate service categories.  I see that Public Mobile has tweaked things now, making it even more difficult to open a ticket than before. 

[feyn]

How do I submit a ticket? The chatbot doesn't understand what I'm asking.

[computergeek541]

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@Anonymous wrote:

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@feyn wrote:

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?

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Does it use a SIM?

Public Mobile started out using CDMA.

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The Moto G sold by Public Mobile does take a sim card. The CDMA devices that Public Mobile originally sold had really no household names when it came to brands of devices.

[Anonymous]

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@feyn wrote:

I have an old Moto G phone that I purchased from Public Mobile back in 2013 when the switch to Telus happened. It appears to be locked to Public's network. I would like to unlock it since I recently upgraded and I know someone else who could use it. How would I go about doing that?

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Does it use a SIM?

Public Mobile started out using CDMA.

[geopublic]

@feyn  Click on the ? bottom right type mod and submit a ticket provide the IMEI number and they will unlock it for you.