Sim card

[Shoodie]

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders

[Shoodie · Accepted solution]

Thanks for the link I will try that.

[Shoodie]

I was told 10 day and the confimation email said I should receive it by  today

[LitlLdy]

@Shoodie , if you ever need another one or extra one please choose one of the options below. Which are much faster.

Telus, Koodo, or Mobile Klinik store

https://www.publicmobile.ca/en/nb/store-locator

Amazon Canada  $4.99 + tax & free shipping with Amazon Prime

Public Mobile SIM Card on Amazon

[George06]

You can message CS_agent in community as private message and provide your email which you used to order your sim

[LitlLdy]

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@Shoodie wrote:

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders

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@Shoodie , How long ago did you place your order? It took over 3 weeks to receive my SIM Card from Public Mobile which is delivered through Canada Post! Some get theirs much faster.

If it has been over 10 business days please send a private message to CS_Agent for help. The chatbot/virtual assistant is broken sorry. 😔 

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[Chalupa_Batman]

Hi @Shoodie 

It takes up to 3 weeks to receive a SIM card. If it's been more than 3 weeks, here's how you contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437