@alai2024 wrote:
The physical sim card was lost during my trip overseas. What can I do?
Go to your Public Mobile account on your phone or website if you have an internet connection. In the app, go to Account and Report Lost/Stolen Device. Someone there can't use the sim overseas anyway, but reporting it as lost/stolen will prevent someone from using it if they take your sim card back to Canada, US, or Mexico.
You can buy a new SIM card from your account and Public Mobile will mail it to your address in Canada. I don't recommend using Amazon to buy a new sim card while you are overseas unless you get it sent to a friend's address becasuse Amaazon will deliver it to your home and probably leave it outside on your front steps. Or when you get back, you can go to a Telus store to buy a Public Mobile sim card.
Make sure to disable the lost/stolen feature and attach a new Public Mobile sim card before 90 days or your account will be closed.
