Sim card and porting not working

[Cdklwong]

Hello, 

I got an error saying to contact customer support when tried to activate my sim card.

[Cdklwong]

They replied asking for phone number and account number from my previous provider. Just going to wait now

[slusagm]

@yb1 

check the community inbox, maybe they replied
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Message them again if not

[yb1]

I'm experiencing the same problem. Getting "Subscription not activated" in the phone app, after entering all relevant details. Attempting to port number from Fido.

Have reached out to CS_agent, as instructed by someone from sales, and was promised a very quick reply as they had no other messages at the time. Half an hour later, silence. Frustrating.

// edit - Support replied, and I received an SMS from Fido asking me to confirm transferring numbers. Seems things are moving.

[slusagm]

@Cdklwong you are still good, you just need to message PM for help.  Use the link provided above to message them

[Cdklwong]

It was during the account activation. I am trying to login in my account now; but it says that the sim card is already in use. So i'm stuck. 

[slusagm]

i think it is a problem with the sim provisioning.  Please ask PM to check if the account was activated.  

  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Cdklwong 

were you using the app?  did you get to Step 6 and got that error?

ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage