Sim and Device

[Mawgera]

My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activate SMS on my line.

[CSA_PM]

Hello @ Mawgera,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   
 

[computergeek541]

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@BKNS27 wrote:

Click on Resend Code or Didn’t Receive Code so you have the option to send the 2FA code to your email to access your account.

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I believe that the customer has a new Public Mobiel account. New customers do not have the above option, and as the customer has already stated, SMS is the only provided option.

[BKNS27]

@Mawgera 

Click on Resend Code or Didn’t Receive Code so you have the option to send the 2FA code to your email to access your account.

Is your phone a iPhone 17? There seems to be issues with eSIM activation so you need the assistance of a CS_Agent to help you with activation.

https://urlshortner.tiia.ai/xYpc_I 

or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437