Sim activated but account not registering

[Leelemon]

Hello, I activated my SIM today and at the last step it said there was an error. The instructions said start over. I tried that and then the SIM said it was invalid. 

After about 30mins I decided to just test the sim in a phone anyway and the sim worked. Calls, text , etc.

When the sim went in it said I would get an email shortly. I have not gotten an email and also the email and password I setup will not allow me to login into the go public my account section.

Thoughts, sim is working, Credit card seems to have been accepted but can't access my account.

Thanks for any assistance.

[computergeek541 · Accepted solution]

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@Leelemon wrote:

Hello, I activated my SIM today and at the last step it said there was an error. The instructions said start over. I tried that and then the SIM said it was invalid. 

After about 30mins I decided to just test the sim in a phone anyway and the sim worked. Calls, text , etc.

When the sim went in it said I would get an email shortly. I have not gotten an email and also the email and password I setup will not allow me to login into the go public my account section.

Thoughts, sim is working, Credit card seems to have been accepted but can't access my account.

Thanks for any assistance.

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Although @will13am may very well be correct in saying that a moderator is needed due to the error that you encountered, I would try registering for a self serve account at: https://selfserve.publicmobile.ca/self-registration/

[will13am]

@Leelemon , if you are having issues with the self serve account, I suggest contacting the moderator team to have them check into things.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  Welcome to Public Mobile.