Sim Card

[Dom604]

I haven't gotten my physical SIM card in the mail yet. I registered my public mobile account on Aug 7th and it's been 20 days and I haven't received my Sim in the mail. Can you please advise?

[Andy85]

Hi @Dom604,

It can take up to 3 weeks to receive a physical SIM card when ordering it from Public Mobile's website. It sounds like there could be an issue in your case it's right around that point. I would recommend reaching out to customer service to report the issue. You can write to them by using the following link and consider asking for a reimbursement or for them to reissue a new SIM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).

In addition, there are other ways to purchase SIM cards if you do not want to wait 3 weeks by repurchasing from the Public Mobile site. 

1. You can order a Physical SIM directly from Amazon! Shipping time tends to be quicker with Amazon.
2. You can order an eSIM (electronic SIM) directly from the Public Mobile App and start using it right away.
3. You can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.

[slusagm]

20 days is too many, you should get it in a week, and no more than 3

you can ask PM to let you buy a new one from local Telus or Koodo or MobileKlink store and they reimburse you.  But check with them first

You won't be able to open proper Chatbot ticket, so, just message them here using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437