03-07-2024 11:49 PM - last edited on 03-07-2024 11:58 PM by computergeek541
Hello, community
I hope everyone doing well. I bought a new PM sim card on Amazon and created/registered to a PM account but when I reached the 6-digit code confirmation the sim wouldn't send any code. I can see the carrier name Public Mobile and the signal bar. I tried calling my new sim card from a working phone but the message I received was a "1uc2" / "1b1" error (The client you are trying to reach is not available at this moment please try again later...) and the call failed. Messaging also not working I tried to send a message but is not delivered.
Also, I tried to reset the network setting of my Samsung (S24) and it's still the same. Any help is appreciated.
Solved! Go to Solution.
03-12-2024 12:50 PM
Nvm! it's working fine, just needed the SIM card to process for a day or two, I can text and call.
03-08-2024 12:02 AM
Yes, I did do it in the PM app, I will try the link thank you!
03-07-2024 11:56 PM - edited 03-08-2024 12:06 AM
Hello @JOSH30 did you activate through the Public mobile app?
If not able to activate, you can use the chatbot to submit a ticket.
If you cannot get through, use the next link below. Wait times might be longer than normal 2 hours. I have a feeling that there might be a load of volume. So expect a reply late tomorrow or possibly the day after that.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437