Sim Card Activation

[Yaraok]

I'm a new costumer. I'm trying to activate the SIM card. when I log in the system is sending a 6 digit code to the new SIM car which is not activated yet. I don't know what is going wrong. The SIM card is shows an X on it on the phone's screen. 

I can't confirm my identity because I don't receive the code on the new SIM. 

can I receive the code on another phone number?

I look forward to get some help from you.

Yara 

[slusagm]

you need to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Yaraok 

did you use the app to activate and completed the activation at Step 6?

you need to ask PM agent to check and help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage