Signup Problem - Requesting Help

[ipro32]

Hi there,

I signed up for Public Mobile services; I tried selecting a phone number for my new plan and after it kept spinning just gave an error contact an agent. I did contact CS_Agent.

What I did notice I'm unable to login via the app now. Not sure what happened?

Hopefully they can help. Thanks!

[ipro32]

@hTideGnowThe app is in Maintenance Mode. I have zero access to MyAccount even via website. I was also double charged. They double charged me $11.30. This isn't looking good and I literally just subscribed.

[ipro32]

@hTideGnow  Yeah I figured for $20 plan might as well join now. Within the next 2 years hopefully something new will pop-up.

[hTideGnow]

HI @ipro32 

I see.  The deal is great, you are back at the right time

[ipro32]

@hTideGnow  I am keeping my 2 lines with Freedom Mobile. The only reason I'm forced to come back to Public because there's a possibility I might be moving from Ontario again to Lake Louise AB. And that area in Alberta has no Freedom coverage. If I roam for more than 3 months Freedom would terminate my services.

[hTideGnow]

hi @ipro32 

too many people using it now 😞

so, were you with PM last year and come back for the good deal?

[ipro32]

@hTideGnow  I think I was able to register the eSIM to my SIM2 slot on the S25+. Unfortunately, right now the PM app shows "Maintenance Mode".... "App under maintenance". 

[ipro32]

@hTideGnow  I reinstalled the app. Now its saying "Estimated wait time 5min" I'm in the virtual waiting room.

[hTideGnow]

HI @ipro32 

yes, you can , i think S25+ allow dual active esim

[ipro32]

@hTideGnow  Its gives error "ESIM NOT INSTALLED" "Something didn't go right while installing your eSIM" 

[ipro32]

@hTideGnow  I have a Samsung S25+ and right now I have a Freedom eSIM on it. Should I be able to add a Public eSIM to the 2nd IMEI while maintaining the Freedom eSIM on SIM1?

[hTideGnow · Accepted solution]

hi @ipro32 

you were with PM before and you come back?

try uninstall PM app, reboot and reinstall