Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

[DKiPhone13]

Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work?

I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t working, I can’t input the 2FA code. Can an employee please check my account and resolve this? I want my physical SIM card I ordered to be able to receive text messages and receive phone calls. 

[hTideGnow]

hi @DKiPhone13 

in your the situation , we gave you a link to message support.  that is the most we can help at this point , please message them and wait for the reply

[DKiPhone13]

Hi, I still don't have any cell service. Can a Public Mobile employee please activate my physical sim card? I have posted my physical sim card number in my support ticket. 

It has been 20 days with no cell service on my e-sim or physical sim card that I ordered. 

[DKiPhone13]

Can a customer support agent please activate my physical sim card? I am unable to log into my account to activate it, because it requires me to input my 2FA text code, but my e-sim I originally selected never worked

[DKiPhone13]

The customer support agen's reply to me doesn't work. They tell me steps on how to register my physical sim card number to my account, however I can't get to that step because they requires me to input my 2FA code through text message.

However, my e-sim never worked (can't receive/make text messages or calls), and my physical sim can't receive/make text messages or calls, so I am unable to complete the steps to activate my physical sim card. My phone line is still unable to receive/make text messages or calls, it is completely not functioning still. 

[hTideGnow]

hi @DKiPhone13 use this, no 2FA needed , this is the link to direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DKiPhone13]

That link doesn't work for me, it requires me to receive a 2FA code to my number, but my e-sim and physical sim card I ordered can't send/receive text messages or calls. Basically nothing is working for my subscription, and I want to resolve it. 

[Handy1]

@DKiPhone13  No worries private message support they can help you get it fixed 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage