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Signal Strength Keeps Switching between PM, Telus and No Service

tqlam
Great Citizen / Super Citoyen

I have been with PM almost two years and didn't have any signal issues, but in the last few days, I noticed the signal dropped and very weak, ONE bar on iphone and started yesterday, it keeps switching between PM, TELUS and NO SERVICE.  Sometimes it's back to PM with 3G only.  My wife has the iphone 7 and I have the iphone 8, we both seeing the same issues.  We have rebooted our phones, but it doesn't help.   I went outside the house and walked around the area within 2 KM, some location with one bar LTE. 

Does anyone have issues with network signal in the last few days?

6 REPLIES 6

tqlam
Great Citizen / Super Citoyen

I didn't do anything with both phones, but network is back to normal after two days.

tqlam
Great Citizen / Super Citoyen

PM account doesn't work.

meocon
Deputy Mayor / Adjoint au Maire

@tqlam You can try to restore your iOS via iTunes. It will help somehow. Good Luck.

jp2
Deputy Mayor / Adjoint au Maire

Use your PM account. Telus owns PM 

tqlam
Great Citizen / Super Citoyen

But telus app requires telus account to sign in, which I don't have a telus account.

jp2
Deputy Mayor / Adjoint au Maire

I haven't experienced this in Alberta. 

Others recommend getting a Telus experience app to tell Telus about the network issue. (PM is on the Telus network) 

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