Sign in problem

[HafizMahtab]

Hi, I m unable to sign in my account for last 2 weeks.

I need to pay my bill. Unless my SIM will be inactive and then goes to others.

I m in Gulf now. I contact customer care by email..... Not worth. 

Is there any other way to pay my bill to continue my SIM. This is my important number.

Thanks

[softech]

@HafizMahtab 

You cannot receive the 2FA code via SMS text?  if that was the reason, try receiving it via email.   click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

if you still cannot login, then ask PM CS agent to assist.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Or if you want to pay it quickly first, you can make a Real Time Payment via Muskbird.com.  All you need to provide them is the phone number