Sign Into Network

[Leobn]

Recently, whenever I turn on my data (3G) it tells me I have to sign into my network? I pay for data every month and am NOT maxed out this month, but I can't "sign into my network" and my data isn't working. I've got a first gen moto G and I've upgraded to Lollipop (its been a long time since then) but this problem is recent. Why is this happening and how do I fix it ?

[Martin]

Hi @Leobn,

As far as data consumption is concerned, Add-on Usage updates in real time. Usage History also updates in real time, except data. After the termination of a data/web session, there is a 10-12 hour delay before Usage History indicates the amount of data used.

FYI.

[srlawren]

Here's a recent similar thread with the same symptom:

http://productioncommunity.publicmobile.ca/t5/Discussions/Sign-into-network/m-p/40307/highlight/true...

It may or may not prove helpful. 

[7789849803 · Accepted solution]

@Leobn I know you've clearly stated that you've NOT exceeded your data allowance for the month, but your problem does clearly indicate otherwise. Is there any chance your phone may have recently used up a whole lot of mobile data without your knowledge? Sometimes the data usage in self-serve can take a while to update, so you may not be able to rely on what you see there.