Services on Hold

[ANeira]

Hi, I signed up and paid for subscription on Aug 18 and set up the phone and SIM card today Aug 20.  Now I am being told that my services are on hold.  Can someone help me with this.  Why is my Subscription Cycle Jul 21, 2024 - Aug 20, 2024 when I only signed up on Aug 18?  And how is my subscription already expired?

[vickyhontas]

me too! 

[ANeira]

k, thnx

[slusagm]

and you have no service on your phone? reboot it once and check

if you really lost your service , maybe just a system problem somewhere, ask PM to confirm.  I don't think you can open chatbot ticket now because of the 2FA, so, please message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437