Service

[Jessica-SG]

I paid my service and my service is not working yet

[CSA_PM]

Hello @ Jessica-SG,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech]

@Jessica-SG 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jessica-SG]

Service was paid says it's not paid 

My bank says it's paid 

[softech]

@Jessica-SG 

login My Account again using browser with Incognito mode, confirm if your account is active now after you made the payment (sometimes, the payment is there, but stuck as a credit and has not been used towards renewal.  If it is showing in the Available Funds, confirm if you have added E-911 fees if you are in AB, NB, NFL, NWT, NU, PWI, PQ, SK )

If it is active, then reboot the phone and try again