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02-13-2021 07:21 PM - edited 01-05-2022 05:16 PM
I'm locked out of my account and forgot my answer to my question
Solved! Go to Solution.
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02-13-2021 07:24 PM
@AdamLove , if you are unable to get into your account, click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.
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02-13-2021 07:23 PM - edited 02-13-2021 07:24 PM
Contact Moderators. (they are Public Mobile customer service)
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
