cancel
Showing results for 
Search instead for 
Did you mean: 

Service

AdamLove
Great Citizen / Super Citoyen

I'm locked out of my account and forgot my answer to my question 

2 REPLIES 2

will13am
Oracle
Oracle

@AdamLove , if you are unable to get into your account, click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.  

HALIMACS
Mayor / Maire

Contact Moderators. (they are Public Mobile customer service)

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Need Help? Let's chat.