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Becks81 · 2 weeks ago

I cant get any data service at all. Rebooted. Reaer my phone tries everything

hTideGnow · 2 weeks ago

sorry to hear that, hope a speedy recovery

for the phone issue, please submit a ticket with PM agent and they can refresh the account to resolve the problem

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Becks81 · 2 weeks ago

I am currently at Humber hospital in Toronto with my husband and his service is perfect he has public too, but my data still wont work but text and calling is working

slusagm · 2 weeks ago

@Becks81

Many reported data issue today. Maybe it is a network problem. I see some outage in Edmonton, Vancouver and Victoria area

Reboot phone every 30 mins and hope it will be up again soon

hTideGnow · 2 weeks ago

hi @Becks81

which city and province? And only data has issue but voice calls working well?

There have been some outage in different part of the country and that could be the reason of your data issue. Please check Telus outage site:
https://www.telus.com/en/on/outages

And try Reboot your phone and Reset network settings.

Let us know if it helps

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