Service shows SOS

[JonathonS]

My phone went into SOS mode. I checked my credit card and I have already paid for my monthly subscription, but the app glitched and asked me to select a new plan. I just received a 611 text saying a new PIN (9911) was successfully created, which I did not authorize. Please manually reactivate my plan.

[softech]

@JonathonS 

As said above:

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account

[JonathonS]

None of this worked. I can’t call because I’m on SOS and the customer service bot has asked me to log in 7 times which I have done. And no I cannot receive 2FA because I can’t receive texts right now. I’m on SOS

[softech]

@JonathonS if you call 1.855.4PUBLIC and enter your number, does not system say your account is active or On hold? 

And the error you see when you login  just indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by submitting ticket.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.