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Service not working

raynahasin
Good Citizen / Bon Citoyen

‎09-06-2019 09:58 AM - edited ‎01-05-2022 08:48 AM

I just recently got a new Public Mobile Sim Card and I have activated it as well but it’s still showing that I have no service. I have tried rebooting my phone, the lost and found trick, waiting for 10 hours to see if it would work but nothing is working. I had to transfer my old number to public mobile but now I can’t even use my phone. What can I do?

Labels:
0 Bravos
20 REPLIES 20

raynahasin
Good Citizen / Bon Citoyen
In response to raynahasin

‎09-06-2019 06:06 PM

@raynahasin wrote:
@Jb456 wrote:

Yes phone might be locked to fido.

 

There used to be free sites where you could check of an iPhone was locked. Haven't used them in years.

 

One was WWW DOT iphoneimei DOT info

 

You enter your IMEI number. No idea if it still works....

 

If it is locked you can call fido to see if they will unlock for you

I’m going to call Fido right now and see what they say.

The phone is unlocked. I don’t know if the issue is with the Sim Card...

0 Bravos

raynahasin
Good Citizen / Bon Citoyen
In response to Jb456

‎09-06-2019 10:51 AM

@Jb456 wrote:

Yes phone might be locked to fido.

 

There used to be free sites where you could check of an iPhone was locked. Haven't used them in years.

 

One was WWW DOT iphoneimei DOT info

 

You enter your IMEI number. No idea if it still works....

 

If it is locked you can call fido to see if they will unlock for you

I’m going to call Fido right now and see what they say.

Jb456
Mayor / Maire
In response to alisharajack

‎09-06-2019 10:39 AM

What phone do you have and what issues are you experiencing?

 

@alisharajack wrote:

i just followed the instructions, still no service, please help!!!

 

 

0 Bravos

Jb456
Mayor / Maire
In response to chukdefatey

‎09-06-2019 10:38 AM

Yes phone might be locked to fido.

 

There used to be free sites where you could check of an iPhone was locked. Haven't used them in years.

 

One was WWW DOT iphoneimei DOT info

 

You enter your IMEI number. No idea if it still works....

 

If it is locked you can call fido to see if they will unlock for you

chukdefatey
Deputy Mayor / Adjoint au Maire
In response to raynahasin

‎09-06-2019 10:31 AM

@raynahasin wrote:
@chukdefatey wrote:
@raynahasin wrote:

It is an iPhone 6s Plus.

Is your iPhone 6s plus unlocked? 

I believe so. My previous provider was Fido.

Why would you Believe it? Did you ask them to unlock it? iPhone 6s+ came out way before selling unlocked phone policy. 

alisharajack
Great Neighbour / Super Voisin
In response to raynahasin

‎09-06-2019 10:30 AM

i just followed the instructions, still no service, please help!!!

 

raynahasin
Good Citizen / Bon Citoyen
In response to Jb456

‎09-06-2019 10:28 AM

@Jb456 wrote:

Do you have another phone you could put sim card in to test it?

 

Also is the iPhone software  updated.

 

You could also try cycling airplane mode / cell data, it has worked in a few situations like this

Software is up to date. I will have to try the swapping SIM cards into a different phone. Airplane mode, I’m trying that right now but it still says no service.

Jb456
Mayor / Maire
In response to raynahasin

‎09-06-2019 10:25 AM

Do you have another phone you could put sim card in to test it?

 

Also is the iPhone software  updated.

 

You could also try cycling airplane mode / cell data, it has worked in a few situations like this

raynahasin
Good Citizen / Bon Citoyen
In response to chukdefatey

‎09-06-2019 10:25 AM

@chukdefatey wrote:
@raynahasin wrote:

It is an iPhone 6s Plus.

Is your iPhone 6s plus unlocked? 

I believe so. My previous provider was Fido.

0 Bravos

Jb456
Mayor / Maire
In response to raynahasin

‎09-06-2019 10:24 AM

 
0 Bravos

raynahasin
Good Citizen / Bon Citoyen
In response to Jb456

‎09-06-2019 10:19 AM

@Jb456 wrote:
  1. Touch Settings.
  2. Scroll to and touch General.
  3. Scroll to and touch Reset.
  4. Touch Reset Network Settings.
  5. Touch Reset Network Settings.
  6. The iPhone will reboot. Once it turns on, the default network settings will be restored
@raynahasin wrote:

The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

 

Just tried it but it still says no service.

Triguy
Mayor / Maire

‎09-06-2019 10:18 AM

See the following thread about resetting your APN settings.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight...

0 Bravos

chukdefatey
Deputy Mayor / Adjoint au Maire
In response to raynahasin

‎09-06-2019 10:17 AM

@raynahasin wrote:

It is an iPhone 6s Plus.

Is your iPhone 6s plus unlocked? 

Jb456
Mayor / Maire
In response to raynahasin

‎09-06-2019 10:14 AM

  1. Touch Settings.
  2. Scroll to and touch General.
  3. Scroll to and touch Reset.
  4. Touch Reset Network Settings.
  5. Touch Reset Network Settings.
  6. The iPhone will reboot. Once it turns on, the default network settings will be restored
@raynahasin wrote:

The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

 

raynahasin
Good Citizen / Bon Citoyen
In response to Triguy

‎09-06-2019 10:11 AM

I honestly don’t remember if I got the text since it was done last night. I have sent the moderators a private message.

@Triguy wrote:

Did you get a text message advising that your port was completed ?  If you still have problems that contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

 

0 Bravos

raynahasin
Good Citizen / Bon Citoyen
In response to Jb456

‎09-06-2019 10:10 AM

The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

0 Bravos

Triguy
Mayor / Maire

‎09-06-2019 10:10 AM

Did you get a text message advising that your port was completed ?  If you still have problems that contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Jb456
Mayor / Maire
In response to raynahasin

‎09-06-2019 10:05 AM - edited ‎09-06-2019 10:05 AM

And when you log into self serve account nothing out of the ordinary? Account in good standing?

 

Have you tried to reset network settings?

raynahasin
Good Citizen / Bon Citoyen
In response to Jb456

‎09-06-2019 10:02 AM

It is an iPhone 6s Plus.

0 Bravos

Jb456
Mayor / Maire

‎09-06-2019 10:01 AM

What kind of phone do you have?

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