Service not working

[Bebite]

I activated my service, but I still cannot make or receive calls or text.  What do I need to do to make it work?

[softech · Accepted solution]

@Bebite 

first, make sure your old sim card with the old provider is removed (or if old provider is eSIM, disable it).  then Reboot phone and Reset Network settings

if that does not fix it, it could be a sim provisioning issue.  It is an easy fix for PM support, you just need to engage them by direct message

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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