Service not working

[Chels3]

My phone is not working 

xxx-xxx-xxxx

[eddieO]

@Chels3 are you a new or existing customer? Has your service worked before and can you confirm if calls, text and data are all not working? We need more information to be able to assist.

[Phil_Adelphus]

@Chels3   This is a public forum for customers, to reach support open a ticket at the chat icon bottom right of this page.  If you can give a bit more information we can probably help you here.  Are you a new customer setting up an account, or an existing customer and your phone just stopped working?

First select the v in a circle top right of your post and edit out your phone number as this forum is not private.

[BKNS27]

@Chels3 

Please remove your number on this public forum or you will get spammed. Click on V in circle top right.

There could be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map 

If no outage then contact a CS_Agent on The Chat bubble and type in Submit a Ticket.

[El_Gato]

This is a public forum - for your security remove your phone number ASAP.

For help with your problem direct message Customer Service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437