@Soong87
new activation? and what phone you have?
Reboot phone and Reset network settings and it should work
also check My Account to see if account is active
last, you can open ticket with PM. Assuming you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
