Service doesn't work

[Mila1919]

• Yesterday I joined Public mobile.  I was given a new number. After I got it, I saw an option to switch to my old number. So, I did. I followed the steps,  and got an email from my old provider that transfer is approved.  Then I  got an email  from Public Mobile that transfer is successful. However,  I can't get calls. Apparently they go to an answering service,  which is not mine.  The SMS goes to the previous number, that was assigned to me by Public mobile. It didn't change into my old number. However, my account everywhere listed my old number from the previous provider.  Please,  help me to fix this problem. Thanks. 

[softech · Accepted solution]

@Mila1919 you need to login My Account and update the phone number where 2FA will be sent to.  But for this first time login after number change, you will need to use email to receive 2FA

On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)

As to the incoming calls, try Reset Network Settings after a device Reboot 

If you still unable to receive incoming calls, ask CS agent to re-provision the sim

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there