hi @WalletInspector
did you check My Account to confirm account is still active? Please check again using Incognito/private/secret mode on your browser to login My Account
if it is active, try Reboot your phone and reset network settings
if same, then submit a ticket with PM support agent. You can submit a support ticket right at My Account and PM app using the Expert Messaging in one of these ways:
- My Account on a browser: click Message Centre on the left pane to Start a Chat
- Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
- If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Support agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
Remember: Support hours of operation: 9 AM to 10 PM ET
