Today I got an urgent call from a family member needing a data add-on. That should be simple, shouldn't it? Add funds, then add data.
On my old iPhone, I couldn't even sign in because the Sign In button on PublicMobile.ca didn't work. (Other PM web pages have weird artifacts on that phone, as I could illustrate with screen shots if anyone wanted, but I think I used to be able to sign in!)
Public Mobile web pages don't work with some other legacy operating systems, apparently, because on the PC laptop I tried next, I could login and view the account overview, but all the links I tried from there led to an error page suggesting I log out and log in again or return to the login page. (All of which led to the same result. No way to view or purchase an add-on.)
In the end I had to go to a neighbour and use her computer to buy and add data. Self serve did not seem user friendly today.
Then the phone still didn't know it had data for many, many nail biting minutes afterwards. That eventually resolved. But what a morning it's been!
(Going back offline now. I hope to be able to check in again later today.)
