Self serve prob

[Geejay1972]

I have trouble with self serve specially if i  buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account

[darlicious]

@Geejay1972 

Payment vouchers are best loaded via 611. The new self serve accounts have a major caching issue that's probably affecting your attempt to top up. After 2 attempts either in your self serve account or thru 611 you must wait one full hour before trying again. Read the post below for more info including a link to the voucher catalogue that has more member supplied info on their experiences using pm payment vouchers.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[softech]

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@Geejay1972 wrote:

I have trouble with self serve specially if i  buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account

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@Geejay1972    has it been 24 hours since you purchase the voucher?  Vouchers from some stores have a 24 hours wait till.  If it has not been 24 hours yet, wait and try again after 24 hours

[Dunkman]

@Geejay1972 

You can also try to load your payment voucher by calling 611 on your phone.  

Some vouchers do take some time to "activate".  

You can also try a different web browser, clear cache or incognito mode to login.