I recently signed up with Public Mobile, like many of you, during the last fall promotion. Unfortunately my experience in dealing with Public mobile has been less than stellar. I was unable to completely switch over services from my previous provider. I have yet to resolve this situation as of this posting.
All the members of my family signed up with Public Mobile during the fall promotion. They all were able to switch over and have not had any issues thus far. However, after activating my phone line on November 19th, it quickly became apparent that my service was not fully functioning. I was not able to receive any incoming calls. Lucky, I did not prematurely cancel my account with my previous provider so I was able to continue to use me old SIM. Being able to receive calls is extremely important to me as both my young children suffer from peanut allergies, and their schools would contact me in the event of an emergency.
After trying multiple suggestions by the many of the helpful users in the community and after numerous failed attempts to garner ANY sort of response from the MODs, I am left with no other option than to take my case to the Commissioner for Complaints for Telecommunications Services (CCTS).
Understand that as frustrated as I am, I have remained cordial thus far. I am sure that we were all attracted to this promotion for the features Public Mobile offered with the $40/month plan. Unfortunately this is turning out to be a reminder that you get what you pay for. In closing I would like to make one more recommendation before leaving Public Mobile, in the "Contact Us" section of the website, remove "We'll respond in 48 Hours". You will set a more realistic expectation for new customers and will have less complaints in the future. This is very misleading to prospective customers and clearly poor business practise.
I will be actively looking for a more stable cellular service provider in the future even if it costs a bit more.
Regards,
Jeremy
